Quality Policy

Experience MPI Group advantage. Quality, Reliability & Integrity.

Statement
MPI Group is committed to developing and expanding the business in a sustainable manner. The key to this is not only in maintaining but enhancing our reputation within the industry and meeting customer expectations through exemplary service, innovation and value added solutions. The MPI Group is committed to continually improving its performance by having an effective integrated management system in place to deliver best practice.

Our Organisation
The organisation and arrangements for quality management are detailed in the MPI Group management system. Each manager is responsible to the Board of Management for the implementation of the policy within their areas of control.

The Quality Assurance manager is responsible for providing the systems that enable the organisation to implement this policy.

Our Key Responsibilities
The MPI Group Management Board is accountable for quality matters and requires its operational manager to be responsible for delivering a high level of customer satisfaction within their areas of control. All employees and contractors have a duty to comply with the requirements of the quality policy.

MPI Group, its operational boards and managers will:

  • Comply with relevant legislation, regulation and government guidance and where possible, follow relevant industry codes of practice.
  • Document and record our key business processes.
  • Continually improve our organisations management system through the setting of objectives and targets.
  • Monitor, audit and review our organisations management system to ensure that it is being used to Group and customer benefit and is relevant and adequate.
  • Provide relevant management system training for staff.
  • Ensure that relevant information is available to all who require it.
  • Ensure suppliers perform to the organisation’s requirements.
  • Monitor, assess and improve our service through customer or customer questionnaires and appraisals.